FAQ

From YourHead

This FAQ contains general questions regarding installation and serial numbers. We also have FAQs specific to the following products.

• Accordion FAQ
• Blocks FAQ
• Carousel FAQ
• PayLoom FAQ

Contents 1 My serial number doesn't work 2 I've lost my serial number 3 Why did my installation fail? 4 My Page is Showing Weird Formatting in Preview Mode

My serial number doesn't work

Hint: If you use copy and paste to enter the code, make sure that you haven't accidentally pasted an extra carriage-return into the field.

• Make sure you have the most recent version of the plugin. You can compare the version you have installed with the versions on the Download page.
• Give it one more try from the very beginning. You've probably already done this, but it's the easiest thing to try.

1. Delete everything from the serial number area (using CMD-A should select all then hit the delete key).
2. Retype it from scratch.

• Check to make sure you're entering the right code. I know it sounds pretty foolish, but a lot of folks enter a correct code into the wrong plugin. It doesn't hurt to double check.

Note: Almost 100% of the issues we have with serial number is a few extra characters on the beginning or end.

• If you are upgrading from Collage 1 to Collage 2, first enter your Collage 1 serial number. Then press OK. Then enter your Collage 2 serial number.

I've lost my serial number

If you purchased your product before 2009, you should be able to look it on online. Our former sales partner, eSellerate, keeps all the serial number info on file. Check their database here.

If you purchased your product after January 11, 2009, please send us an email. Include "missing serial number" in the subject for faster reply.

Why did my installation fail?

The most common reason why an "update fails" is because of a "gotcha" in the install process.

The normal install process is:

1. Open RapidWeaver
2. Close any open documents.
3. Download the disk image.
4. Double click on the plugin in the disk image window.
5. Quit and restart RapidWeaver

If you skipped step #1 and #2 and just double clicked the plugin. Then you might get the "gotcha."

Depending on your preferences you may have RapidWeaver set to open the last file you edited. If you skipped step #1 and #2 then when you double click on the plugin RapidWeaver will open, unload the old version of the plugin, move the new one into place (but does not load it), then it carries on as normal opening your last edited file. Spot the problem yet? If your last edited file has an Accordion page then RapidWeaver will give you an error message saying it doesn't know how to open an accordion. Why? Because it doesn't "load" the plugin until after a restart of RapidWeaver.

Of course the errror message goes away after restarting RapidWeaver because the next time everything is back to normal.

So... Make sure to do step #1 and #2 or disable the auto-open feature in the RapidWeaver prefs before installing plugins.

My Page is Showing Weird Formatting in Preview Mode

Usually these problem happen for one of a very small number of reasons:

• There is some formatting that was pasted in from another application that isn't easily converted to HTML. This could be confusing the RapidWeaver exporter and corrupting the HTML. The easiest solution is to select the text and choose Clear Formatting from the Format menu.

• There is some errant HTML on the page. If you've pasted in code, css, javascript, or html somewhere on the page then be very suspicious if you see problems appearing in other parts of the page in Preview mode. Removing the bad code solves the problem. To help you find it you can use the RapidWeaver code view or a web debugging tool like FireBug.